Q: What is Concierge Information and Referral?

A: Concierge Information and Referral helps community members who are seeking resources and guidance on where to apply for services. They can apply independently, but must follow up with us to confirm they have connected with the appropriate services.

Q: What is Short-Term Case Management?

A: Short-Term Case Management involves referring clients to community resources and assisting them in completing necessary forms. We ensure that clients are properly connected to services that help them remain safe and independent at home.

Q: How does Short-Term Case Management help clients stay independent?

A: Many community members need assistance to understand how to connect with available services. Through Short-Term Case Management, clients are educated on accessing services and can often make self-referrals, remaining independent as they learn more about community resources.

Q: What is Comprehensive Assessment?

A: Comprehensive Assessment is for clients who need more in-depth assistance. A case manager will help clients apply for services and complete necessary screenings. This includes services like home-delivered meals, environmental safety checks, patient advocacy, and emotional support.